Terms of Service for Northbridge Vocal Studio Ltd

Effective date: 16 July 2026

1. Introduction and acceptance of terms

These Terms of Service (the Terms) govern your access to and use of the services provided by Northbridge Vocal Studio Ltd (the Company, we, us, or our), with registered business contact details as set out in these Terms.

By booking, purchasing, accessing, or otherwise using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Where services are booked or used on behalf of another person, the person making the booking confirms that they have authority to accept these Terms on behalf of that person and will be responsible for ensuring that the person complies with them.

2. Scope of services

Northbridge Vocal Studio Ltd provides vocal and voice-related coaching services, which may include, without limitation:

Our services are educational and developmental in nature. They are intended to support vocal technique, performance skills, and voice use generally. We do not guarantee specific outcomes, including any particular improvement in skill, performance results, audition success, employment, or commercial outcomes.

We may deliver services in person, online, or by other remote communication methods, depending on availability and the nature of the booked session. We may also revise, substitute, or withdraw services or session formats where reasonably necessary.

3. User obligations and responsibilities

You agree to:

You acknowledge that vocal training and performance work may involve physical exertion, use of the voice, and emotional engagement. You are responsible for monitoring your own condition and stopping participation if you experience pain, strain, dizziness, distress, or any other concerning symptoms.

Our guidance is not a substitute for medical, speech therapy, or specialist healthcare advice. If you have concerns about your vocal health or physical well-being, you should seek advice from a qualified healthcare professional.

If you attend sessions under the age of 18, a parent, guardian, or other responsible adult must consent to the services and remain responsible for the minor’s participation unless we agree otherwise in writing.

4. Payment terms and conditions

Unless otherwise agreed in writing, fees for services are payable in advance at the time of booking or by the deadline specified on the invoice or booking confirmation.

If a payment is reversed, charged back, disputed without reasonable basis, or otherwise not successfully collected, you agree to pay any resulting administrative, collection, or processing costs to the extent permitted by law.

We may update our fees from time to time. Any updated pricing will apply only to future bookings unless otherwise stated.

5. Cancellation and refund policy

Cancellations and rescheduling requests must be made in accordance with the notice period stated in your booking confirmation or, if none is stated, as follows:

Refunds, where applicable, will be processed using the original payment method within a reasonable time. Any non-refundable fees, deposits, administrative charges, or completed sessions are not refundable unless required by law.

We may cancel or reschedule a session due to illness, emergencies, safety concerns, technical issues, or other reasonable circumstances. If we cancel a session, we will offer either a rescheduled session or a refund for the cancelled session, as appropriate.

Package purchases, gift sessions, and promotional offers may be subject to additional restrictions stated at purchase. If you wish to transfer a session to another person, you must obtain our prior written consent.

6. Liability limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, Northbridge Vocal Studio Ltd shall not be liable for:

To the extent permitted by law, our total aggregate liability arising out of or in connection with the services or these Terms shall be limited to the amount paid by you for the specific service giving rise to the claim, or such other amount as may be required by applicable law.

You acknowledge that vocal coaching involves inherent risks, including fatigue, strain, and temporary discomfort, and you assume responsibility for participating within your own physical and vocal limits.

7. Intellectual property rights

All intellectual property rights in our materials, including but not limited to session plans, exercises, warm-up routines, written materials, recordings, worksheets, course content, and coaching frameworks, are owned by or licensed to Northbridge Vocal Studio Ltd unless otherwise stated.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use materials provided to you solely for your personal, non-commercial use in connection with the services.

You must not, without our prior written consent:

Any feedback, suggestions, or improvement ideas you provide may be used by us without restriction and without any obligation to compensate you, unless otherwise agreed in writing.

8. Data protection and privacy

We may collect, use, store, and process personal data in connection with bookings, payments, communications, session delivery, and service management. We will handle personal data in accordance with applicable data protection laws and our privacy practices.

Information you provide may include contact details, booking information, payment details, session notes, and any health-related information you choose to share for coaching or safety purposes. Where sensitive or special category information is provided, you acknowledge that it may be processed where necessary for the provision of services and in accordance with applicable law.

We may use third-party service providers for booking, payment processing, communication, or secure storage. These providers will only be used where appropriate and subject to relevant safeguards.

For questions about data protection or privacy, please contact us using the details in Section 12.

9. Force majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to fire, flood, severe weather, power failure, internet outage, epidemic, pandemic, government action, industrial dispute, transport disruption, acts of terrorism, or other similar events.

If a force majeure event occurs, we may suspend, modify, or cancel affected services for so long as the event continues. Where reasonably possible, we will seek to offer alternative arrangements or rescheduling.

10. Changes to terms

We may revise these Terms from time to time to reflect changes in our business, services, operations, or applicable legal requirements. Updated Terms will be published or communicated using reasonable means.

Unless otherwise stated, changes will take effect from the date specified in the updated version. Your continued use of our services after the effective date of updated Terms constitutes acceptance of the revised Terms.

11. Applicable law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and interpreted in accordance with the laws applicable in England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms or the services, except where mandatory consumer protection rules provide otherwise.

12. Contact information

If you have any questions, complaints, cancellation requests, or other enquiries regarding these Terms or our services, please contact:

13. Severability clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect.

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